Featured Premium

Senior Client Success & Operations Manager

Strategic client success leader with 8+ years of experience improving customer retention, optimizing service operations, and leading cross-functional initiatives. Known for combining polished communication, process thinking, and measurable business results.

Senior Client Success Manager – Northshore Digital
2021 – Present
Lead enterprise onboarding and retention strategy for a portfolio of 60+ accounts, improving renewal performance and customer satisfaction.
Operations & Service Lead – Bluewave Solutions
2018 – 2021
Managed service delivery workflows, trained team members, and introduced KPI dashboards that improved response times and internal visibility.
Client Relations Specialist – Oakbridge Media
2016 – 2018
Supported client communications, campaign reporting, and issue resolution across fast-moving account teams.

Client Health Score Program
Built a health scoring system that helped account teams prioritize at-risk clients and improve follow-up consistency.
Service Playbook Refresh
Created standardized onboarding and escalation playbooks used across the support and success teams.

George Brown College
Business Administration Diploma
University of Guelph
Certificate in Project Leadership

Core Skills